I recently bought a computer with the new Windows 8 program. When I purchased it, I had no clue that Windows 8 would have so many changes and new features. I was lost in the beginning because it was not like previous versions of Windows, specially the navigation. After a few weeks I got accustomed to it but I was still only able to use it's very basic commands. I should of went to the Geek Squad right when I got the laptop.
The Geek Squad Solution Central at Best Buy really helped me with this by showing me the tips and tricks that's allowed to take full advantage of my laptop and Windows 8. I scheduled an appointment on geeksquad.com/scheduling and was able to have a 1-on-1 consultation with one of the Geek Squad agents. The agent that helped me was very knowledgeable and ready to help even before he knew what I was there for, so I was immediately comfortable in letting him know that I was a bit lost with the new system. He first explained what the purpose of the new format of Windows 8 was, and then walked me through the steps as if I just got the computer. He noticed a few mistakes I made as far as setting up my account on the computer, he showed me what it was and helped me fix it, so now my desktop and files are more organized. There were many shortcuts I did not know existed and even programs I did not pay attention to that I actually could of been taking advantage of this whole time!
Also in addition to learning all the tips and tricks with my laptop, I got a quick lesson on how to utilize the new programs in connection with my smart TV and smartphone. One important question that I have been needing help on for a while is how to determine the compatibility of certain programs I needed to install in my laptop – they quickly gave me understanding on that. It was not just helpful meeting with the Geek Squad but it was an educational experience as well. The agents are professional and experienced, so it was an enjoyable experience overall. I'm grateful that Best Buy offers this service, because now I always have them to go to them when I have any questions with my computer – from set up to troubleshooting, to new software installation and operations. I definitely recommend this service to everyone of all levels.
Disclaimer The reviewer has been compensated in the form of a Best Buy gift card and/or received the product/service at a reduced price or for free.